Modernizing Government Services for the Digital Age
Technology challenges for government and public sector organizations revolve around security, accessibility, digital identity, data governance, digital equity and more. Citizens’ demands for digital service delivery has increased the pressure to modernize legacy applications and infrastructure and eliminate paper-based processes for good.
Operationalizing analytics and data can improve the efficiency, effectiveness and consistency of decision making to transform how governments serve the public. Cloud-based solutions (also called Software as a Service or SaaS) can offer cost and security benefits to help governmental organizations transform their digital operations. Yet new technology investments need to be customized, integrated, and deployed with care. As public agencies pursue their mission of engaging citizens and businesses, they will leverage technology for hyperconnected, secure, and accessible public services.